Frequently Asked Questions
Find answers to common questions about our services
Why won't my downloaded video play? What video player should I use?
If your downloaded video won't play or shows errors like "codec not supported" or "unsupported format", it's likely because the video uses modern compression codecs that your default media player doesn't support.
Common problematic codecs:
- HEVC (H.265) – Used in 4K and high-quality videos
- VP9 – YouTube's preferred codec for 4K content
- AV1 – Next-generation codec for ultra-high-quality videos
Solution: Use VLC Media Player – it's completely free, open-source, and plays virtually every video and audio format without needing to install additional codec packs.
Download VLC Player (Free)What is iDownloadMedia?
Which websites are supported?
What video qualities are available?
Is iDownloadMedia free to use?
What's included in the Pro Plan?
The Pro Plan ($15/month or $150/year) includes:
- Unlimited video and audio downloads
- Unlimited AI tool usage (background removal, transcription, etc.)
- All video qualities including 4K and 8K
- Priority download speeds
- No watermarks or quality loss
- Email support
Do I need to install any software?
How long are my downloaded files stored?
Is it legal to download videos?
What AI tools do you offer?
We offer several AI-powered tools including:
- Background Removal - Remove backgrounds from images with AI precision
- Audio Transcription - Convert speech to text in multiple languages
- Scene Detection - Automatically detect scene changes in videos
- Subtitle Generation - Auto-generate subtitles from video audio