Frequently Asked Questions

Find answers to common questions about our services

Why won't my downloaded video play? What video player should I use?

If your downloaded video won't play or shows errors like "codec not supported" or "unsupported format", it's likely because the video uses modern compression codecs that your default media player doesn't support.

Common problematic codecs:

  • HEVC (H.265) – Used in 4K and high-quality videos
  • VP9 – YouTube's preferred codec for 4K content
  • AV1 – Next-generation codec for ultra-high-quality videos

Solution: Use VLC Media Player – it's completely free, open-source, and plays virtually every video and audio format without needing to install additional codec packs.

Download VLC Player (Free)
What is iDownloadMedia?
iDownloadMedia is a professional platform that allows you to download videos and audio from over 2200+ websites including YouTube, TikTok, Instagram, Twitter, and more. We also offer AI-powered tools like background removal, transcription, and scene detection.
Which websites are supported?
We support over 2200+ websites including YouTube, TikTok, Instagram, Twitter (X), Facebook, Vimeo, Dailymotion, Reddit, Pinterest, and many more. For a complete list, visit our Supported Sites page.
What video qualities are available?
We support all available qualities from 144p up to 8K (4320p), including 4K (2160p), 1440p, 1080p, 720p, 480p, and 360p. The available quality depends on what the source website offers. All downloads maintain the original quality with no compression or watermarks.
Is iDownloadMedia free to use?
Yes! We offer a free plan that allows you to download 3 videos per day and use AI tools 3 times per day. For unlimited downloads and access to all features, check out our Pro Plan starting at $15/month.
What's included in the Pro Plan?

The Pro Plan ($15/month or $150/year) includes:

  • Unlimited video and audio downloads
  • Unlimited AI tool usage (background removal, transcription, etc.)
  • All video qualities including 4K and 8K
  • Priority download speeds
  • No watermarks or quality loss
  • Email support
Do I need to install any software?
No! iDownloadMedia is 100% web-based. Simply paste the URL of the video you want to download, and we'll handle the rest. No software installation, browser extensions, or apps required.
How long are my downloaded files stored?
Your downloaded files are stored securely in our cloud storage for 3 days. You can access and re-download them anytime during this period from your My Files dashboard.
Is it legal to download videos?
Our service is intended for downloading content that you have permission to download or content that is publicly available under permissive licenses. Please respect copyright laws and the terms of service of the platforms you're downloading from. Users are responsible for ensuring they have the right to download and use the content.
What AI tools do you offer?

We offer several AI-powered tools including:

  • Background Removal - Remove backgrounds from images with AI precision
  • Audio Transcription - Convert speech to text in multiple languages
  • Scene Detection - Automatically detect scene changes in videos
  • Subtitle Generation - Auto-generate subtitles from video audio

Still have questions?

We're here to help! Contact our support team.

Contact Support