Refund Policy

1. 7-Day Money-Back Guarantee

1.1 Eligibility

We offer a 7-day money-back guarantee for first-time subscribers who:

• Subscribe to a Pro plan (monthly or yearly)
• Have not previously subscribed to a Pro plan
• Request a refund within 7 days of the initial payment
• Have not violated our Terms of Service

1.2 How to Request

To request a refund during the 7-day guarantee period:

1. Contact us at [email protected]
2. Include your account email and subscription ID
3. Provide a brief reason for the refund request (optional)
4. We will process your request within 24-48 hours

1.3 Processing Time

• Approval: Refunds are approved within 24-48 hours
• Processing: Funds returned to your payment method within 5-10 business days
• Timing varies: Depending on your bank or card issuer

2. Refunds After the 7-Day Period

2.1 General Policy

After the 7-day guarantee period, refunds are generally not provided for:

• Change of mind
• Unused time in a billing period
• Forgetting to cancel before renewal
• Dissatisfaction with service features

2.2 Exceptions (Discretionary)

We may provide refunds on a case-by-case basis for:

• Service Outages: Extended downtime preventing service use (>48 hours)
• Technical Issues: Persistent problems preventing access to paid features
• Billing Errors: Duplicate charges or incorrect amounts
• Medical/Personal Emergencies: Documented hardship cases

These exceptions are evaluated individually and require supporting documentation.

2.3 Partial Refunds

We do not provide partial refunds or prorated refunds for:

• Cancellation mid-billing cycle
• Downgrading from Pro to Free
• Unused months in yearly subscriptions

When you cancel, you retain access until the end of your paid period.

3. Subscription Renewals

3.1 Auto-Renewal Reminder

• We send renewal reminders 7 days before your subscription renews
• You can cancel anytime to prevent automatic renewal
• Cancellation must be done before the renewal date

3.2 Post-Renewal Refunds

Refunds for auto-renewals are considered on a case-by-case basis:

• Within 48 hours: Contact us immediately; we may provide a full refund
• After 48 hours: Refunds are generally not provided
• Mitigating factor: If you didn't receive our renewal reminder (email deliverability issue)

4. Billing Errors and Disputes

4.1 Duplicate Charges

If you are charged multiple times for the same subscription period, contact us immediately. We will issue a full refund for duplicate charges within 24 hours.

4.2 Incorrect Amount

If you are charged an incorrect amount (different from the advertised price), we will refund the difference immediately.

4.3 Unauthorized Charges

If you believe a charge is fraudulent or unauthorized:

1. Contact us at [email protected] immediately
2. We will investigate and freeze the account if necessary
3. If confirmed fraudulent, we will issue a full refund and secure your account

4.4 Chargeback Notice

5. Free Plan Users

The free plan is provided at no cost. There are no refunds or credits associated with free accounts.

6. Terms of Service Violations

Refunds are not provided if your account is terminated for violating our Terms of Service, including but not limited to:

• Copyright infringement
• Abuse of service (automation, excessive requests)
• Illegal activity
• Account sharing or resale
• Fraudulent payment methods

7. Refund Method

All refunds are processed through the original payment method:

• Credit/Debit Card: Refunded to the original card (5-10 business days)
• Bank Transfer: Requires bank account details (7-14 business days)
• Alternative Payment: Contact us for refund options

We cannot refund to a different payment method or account.

8. Currency and Fees

• Currency: Refunds are processed in the original currency (USD)
• Exchange Rate: Your bank may apply exchange rate differences
• Transaction Fees: Third-party payment processor fees are non-refundable
• International Fees: International transaction fees charged by your bank are non-refundable

9. Contact for Refund Requests

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.

11. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws, including:

• EU/EEA Consumer Rights: 14-day cooling-off period for distance contracts
• Australian Consumer Law: Guarantees for services
• UK Consumer Rights: Rights to refunds for faulty digital content

If your local laws provide stronger refund rights, those laws will apply.